Privacy Policy

At Hoque Super Speciality Polyclinic & Diagnostic Centre, we prioritize the confidentiality and security of our patients' personal and medical information. This policy outlines how we collect, use, and protect your data when you use our website or services.

1. Information We Collect

We may collect the following types of information:

• Personal Identity: Name, age, gender, and contact details (phone number, email).
• Medical Information: Prescriptions uploaded for pharmacy orders, diagnostic test requirements, and appointment history.
• Communication Data: Information shared via WhatsApp for booking or medicine orders.

2. How We Use Your Information

Your data is used strictly for healthcare purposes, including:

• Facilitating doctor appointments and clinical consultations.
• Processing pharmacy orders and medicine deliveries.
• Managing diagnostic laboratory tests and reporting results.
• Emergency communication via our dedicated helpdesk at +91 97342 52695.

3. Data Security and Sharing

We do not sell or rent your personal information to third parties. Access to your medical data is restricted to authorized medical professionals and staff involved in your care. We implement industry-standard security measures to prevent unauthorized access to your digital records.

4. Third-Party Services (WhatsApp)

Our website utilizes WhatsApp integration for easier booking and medicine ordering. Please note that communications over WhatsApp are also subject to WhatsApp’s own privacy policies and end-to-end encryption standards.

5. Your Rights

Patients have the right to request access to their medical records, request corrections to personal data, and withdraw consent for marketing communications at any time.

6. Contact Us

If you have any questions regarding this Privacy Policy, you may contact our administration:

Hoque Polyclinic Helpdesk
Phone: +91 97342 52695
Email: info@hoquepolyclinic.com